Support assistants and chat
Assistants connected to agreed information about your business, products or services. We define which enquiries they can handle, their limits and how to guide users when they need the team's help.
AI and automation.
Tailored to your business.
We design support assistants and automations to organise enquiries, connect tools and reduce repetitive tasks. We start with how you work and define with you what the system can do.
Start with a task worth simplifying.
Answering repeated questions, transferring form data or categorising messages can take up your team's time. We analyse the current process and propose a workflow with a defined scope: what information it uses, what actions it can perform and when a person should step in. Integration depends on what your tools support. We begin by testing defined cases before expanding the automation.
How we can help.
FROM OBJECTIVE TO APPLICATIONConnecting tools
Workflows to transfer and organise information between forms, email and other compatible applications. We agree on the rules, the data that moves between them and the actions requiring confirmation.
Information classification and management
We help classify enquiries, prepare responses or find information within defined content. We establish criteria and review points so your team can check what the system proposes.
Testing, refinement and support
We define an initial use case and test it before expanding the features. We review responses, exceptions and maintenance needs to adapt the workflow as your processes or tools change.
From an enquiry
to an organised task.
- 01An enquiry arrives
- 02The need is classified
- 03Information is prepared
- 04The team reviews and responds
The workflow and its steps are adapted to each business's tools and rules. We define what the system can do and when a person should step in.
01
Choose a task and define its boundaries
02
Agree on data, tools and supervision
03
Test the workflow with specific cases
04
Review results and refine the scope
From concept to project.
View projects
Meditación Avanzada
A brand ecosystem for learning, communication and support.
Brand identity · Web · Marketing · AI
Meditación Avanzada
Meditación Avanzada includes AI-powered support chats within a project that also connects web, learning and communication. A practical example of assistants handling enquiries alongside the business's other channels.
Explore the projectWhich task repeats too often?
Explain how you handle it today, which tools you use and where the process gets stuck. We will assess an initial use case, its boundaries and the steps needed to test it.
Let's talk